Customer SupportIntermediateOngoing (weekly review)

Support Quality Improvement Program

Analyze support interactions to improve quality, training, and customer satisfaction

Works with:ChatGPT AI Studio Claude Antigravity

About this workflow

Continuously improve support quality by analyzing interactions, identifying training needs, optimizing processes, and measuring customer satisfaction improvements.

Workflow Steps

Analyze Feedback

Process all customer feedback with Customer Feedback Analyzer to extract themes and trends.

Tool hint: ChatGPT

NPS Deep Dive

Analyze NPS responses with NPS Analysis Tool to understand promoter/detractor drivers.

Tool hint: Claude

Identify Training Gaps

Extract knowledge gaps from Support Knowledge Extractor and map to training needs.

Tool hint: Claude

Update Knowledge Base

Update FAQs and help articles based on new ticket patterns with FAQ Auto-Updater.

Tool hint: Antigravity

Build Training Materials

Create training modules with Training Material Builder targeting identified gaps.

Tool hint: Antigravity

Track Improvements

Monitor CSAT/NPS trends with Support Metrics Dashboard to measure impact.

Tool hint: AI Studio