Ticket Classifier automates ticket triage by categorizing tickets based on urgency and sentiment. It helps support teams efficiently route tickets to the right department, ensuring timely responses and improved customer satisfaction.
Ticket Classifier utilizes MCP-connected NLP to classify support tickets by category, urgency, and sentiment. This tool addresses the challenge of manual ticket sorting, enabling support teams to quickly route tickets to the appropriate team while tracking service level agreements (SLAs).
Integrate into daily operations to reduce manual work and improve accuracy.
Performance optimization
Performance optimization — see release notes for details.
3/18/2026
Solid tool
Does what it promises. Not flashy but reliable and effective.
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Strong recommendation
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Best in class
We evaluated 5 alternatives. This one won on features, accuracy, and ease of use.
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