Predict which support tickets will escalate based on language and history patterns
ML-powered escalation prediction from ticket language, customer history, issue type, and response time patterns.
Use for quarterly strategic planning with data-driven insights and recommendations.
Added multi-language support
Added multi-language support — see release notes for details.
3/18/2026
New integration connectors
New integration connectors — see release notes for details.
3/18/2026
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