MCP server for Zendesk that provides read/write access to tickets, comments, views, macros, users, groups, organizations, and time tracking. Includes optional Help Center knowledge base and GitLab integration for customer support automation.
michaelrice/zendesk-mcp is a Model Context Protocol (MCP) server that integrates Zendesk customer support platform with AI tools. It enables AI assistants to interact directly with Zendesk data through read/write operations, automating customer support workflows and knowledge management tasks.
Installation requires Python environment setup and Zendesk API credentials. Users need to configure the MCP server with their Zendesk instance details and authenticate via API token. The server can be deployed locally or in cloud environments, and integrates with Claude, ChatGPT, and other MCP-compatible AI platforms through standard protocol connections.
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