Ticket Classifier

موثق

بواسطة يدوياشتراك4.4 (591)

Ticket Classifier automates ticket triage by categorizing tickets based on urgency and sentiment. It helps support teams efficiently route tickets to the right department, ensuring timely responses and improved customer satisfaction.

What it does

Ticket Classifier utilizes MCP-connected NLP to classify support tickets by category, urgency, and sentiment. This tool addresses the challenge of manual ticket sorting, enabling support teams to quickly route tickets to the appropriate team while tracking service level agreements (SLAs).

How to set up

Install the Ticket Classifier software from the official website.
Connect the tool to your existing ticketing system via API.
Configure the classification parameters based on your organization's needs.
Train the NLP model with historical ticket data for improved accuracy.
Test the setup with sample tickets to ensure proper routing.

Key features

Automated ticket classification by category, urgency, and sentiment.
Integration with existing ticketing systems via API.
Real-time SLA tracking for timely responses.
Smart routing to the appropriate support teams.
Continuous learning from historical data to improve accuracy.

automationsupportnlp

حالات الاستخدام

Daily Operations

Integrate into daily operations to reduce manual work and improve accuracy.

المصادر

githubGitHub Repository docsDocumentation

سجل التغييرات

1.4.0

Performance optimization

Performance optimization — see release notes for details.

3/18/2026

تقييمات

Account Exec

Solid tool

Does what it promises. Not flashy but reliable and effective.

Business Analyst

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